Perancangan Service Catalogue Pada Layanan IT Di Industri Pulp and Paper Divisi Teknikal Dokumen Kontrol Berdasarkan Framework ITIL Versi 3
DOI:
https://doi.org/10.31961/positif.v7i2.1137Keywords:
ITIL, IT Service, Service ManagementAbstract
IT services are one of the important factors in business operations in the technical document control division. The document control technical division is a division that has a vital role in supporting the construction, production and maintenance processes. This study aims to design a service catalog management using the ITIL V3 framework. The stages in designing this catalog are problem identification, data collection, data analysis, domain mapping based on the ITIL version 3 framework, domain determination, and e-catalog management design. And this research produces an e-catalog management application that contains information about the service descriptions in the technical division of document control and management of incidents that occur.
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Copyright (c) 2021 Indri Endang Lestari, Widya Cholil, Darius Antoni, Dedy Syamsuar, Muhammad Akbar
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