Perancangan Service Catalogue Pada Layanan IT Di Industri Pulp and Paper Divisi Teknikal Dokumen Kontrol Berdasarkan Framework ITIL Versi 3

Authors

  • Indri Endang Lestari Universitas Bina Darma
  • Widya Cholil Universitas Bina Darma
  • Darius Antoni Universitas Bina Darma
  • Dedy Syamsuar Universitas Bina Darma
  • Muhammad Akbar Universitas Bina Darma

DOI:

https://doi.org/10.31961/positif.v7i2.1137

Keywords:

ITIL, IT Service, Service Management

Abstract

IT services are one of the important factors in business operations in the technical document control division. The document control technical division is a division that has a vital role in supporting the construction, production and maintenance processes. This study aims to design a service catalog management using the ITIL V3 framework. The stages in designing this catalog are problem identification, data collection, data analysis, domain mapping based on the ITIL version 3 framework, domain determination, and e-catalog management design. And this research produces an e-catalog management application that contains information about the service descriptions in the technical division of document control and management of incidents that occur.

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Published

2021-12-23

How to Cite

Lestari, I. E., Cholil, W. ., Antoni, D., Syamsuar, D., & Akbar, M. . (2021). Perancangan Service Catalogue Pada Layanan IT Di Industri Pulp and Paper Divisi Teknikal Dokumen Kontrol Berdasarkan Framework ITIL Versi 3. POSITIF : Jurnal Sistem Dan Teknologi Informasi, 7(2), 83–91. https://doi.org/10.31961/positif.v7i2.1137