Perancangan Service Catalogue Pada Layanan IT Di Industri Pulp and Paper Divisi Teknikal Dokumen Kontrol Berdasarkan Framework ITIL Versi 3

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Indri Endang Lestari
Widya Cholil
Darius Antoni
Dedy Syamsuar
Muhammad Akbar

Abstract

IT services are one of the important factors in business operations in the technical document control division. The document control technical division is a division that has a vital role in supporting the construction, production and maintenance processes. This study aims to design a service catalog management using the ITIL V3 framework. The stages in designing this catalog are problem identification, data collection, data analysis, domain mapping based on the ITIL version 3 framework, domain determination, and e-catalog management design. And this research produces an e-catalog management application that contains information about the service descriptions in the technical division of document control and management of incidents that occur.

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References

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