DESIGN AND DEVELOPMENT OF E-LEARNING CONTENT FOR INDIHOME WIFI INSTALLATION ACTIVITIES USING ADDIE AND SECI METHODS AT PT. MAP SUBANG
DOI:
https://doi.org/10.31961/positif.v9i1.1461Keywords:
ADDIE, SECI, E-Learning, Tacit Knowledge, Explicit KnowledgeAbstract
Knowledge is often related not only to documents or valuables, but also to company routines, processes, practices and norms. Knowledge is divided into two types, namely Tacit Knowledge and Explicit Knowledge. Tacit knowledge is knowledge that comes from a collection of one's experiences that are in the minds of individuals in the organization and are difficult to share with others. Tacit knowledge can be lost through outsourcing, downsinzing, mergers and layoffs. Explicit knowledge is knowledge that can be documented, interpreted, and shared with others. PT MAP which is a partner of PT Telkom Indonesia Indihome fiber network that provides services for providing sales, wifi installation, interference, and other indihome maintenance. Limitations and the absence of a learning process for new technicians or technicians who want to improve knowledge in terms of wifi networks, this is the background to the problems in this research. The ADDIE method is one of the popular methods used in e-Learning design. The ADDIE method consists of five stages, namely analyze, design, development, implementation, and evaluation. In the design phase, tacit knowledge is converted into explicit knowledge using the SECI method which consists of Socialization, Externalization Combination and Internalization. The use of the SECI method in the knowledge conversion process is based on the consideration that the data used is the tacit knowledge of workers and company owners. For this reason, PT MAP requires an e-learning content that will help simplify and speed up the learning process for new employees and employees who want to increase their knowledge.
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