EVALUATION OF USABILITY AND RECOMMENDATIONS FOR IMPROVING SIP BRO WEBSITE USING SUS AND THINK ALOUD METHODS

Authors

  • Tia Cahyani Program Studi Informatika, Universitas Muhammadiyah Malang, Malang, Indonesia
  • Evi Dwi Wahyuni Program Studi Informatika, Universitas Muhammadiyah Malang, Malang, Indonesia
  • Vinna Rahmayanti Program Studi Informatika, Universitas Muhammadiyah Malang, Malang, Indonesia

DOI:

https://doi.org/10.31961/positif.v9i2.1917

Keywords:

Evaluation, System usability scale, Think Aloud, Recommendations

Abstract

In terms of governance, websites have a strategic function as tools that support government activities, where their existence plays a role in digital engagement with the public. One of the government agencies in Blora City, namely the Regional Development and Planning Agency (BAPPEDA), has utilized and implemented an administrative website in the field of research and development, called SIP Bro. Based on observations, after the implementation of the SIP Bro website, there are still issues or weaknesses identified. So far, there have been no efforts to conduct a minimum evaluation to assess its Usability and whether the intended goals are achieved. Therefore, this study aims to determine the Usability analysis scores of the SIP Bro website using the System usability scale method. To further enhance the effectiveness of evaluating and developing the SIP Bro website, this research also incorporates the Think Aloud approach. The research findings conclude that the Usability score of the SIP Bro website obtained a score of 61.071, which falls under the "Ok" category, supported by a grade scale value in the D range and acceptability ranges categorized as marginal low, indicating that the website is acceptable but with a relatively low level of acceptance. The final analysis of the Think Aloud method resulted in 23 recommendations for improvement. The recommendations made are to enhance and develop the SIP Bro website for better performance in the future.

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References

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Published

2024-01-01

How to Cite

Cahyani, T., Wahyuni, E. D., & Rahmayanti, V. (2024). EVALUATION OF USABILITY AND RECOMMENDATIONS FOR IMPROVING SIP BRO WEBSITE USING SUS AND THINK ALOUD METHODS. POSITIF : Jurnal Sistem Dan Teknologi Informasi, 9(2), 147–154. https://doi.org/10.31961/positif.v9i2.1917

Issue

Vol. 9 No. 2 (2023): Positif : Jurnal Sistem dan Teknologi Informasi

Section

Articles

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Copyright (c) 2023 Tia Cahyani, Evi Dwi Wahyuni, Vinna Rahmayanti

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This work is licensed under a Creative Commons Attribution 4.0 International License.