Analysis of Public Service Quality on Compensation Claim Satisfaction at PT Jasa Raharja (Persero) South Kalimantan Branch

Authors

  • Aldinor Aldinor
  • Padli Padli Administrasi Bisnis, Politeknik Negeri Banjarmasin
  • Riswan Yunida Administrasi Bisnis, Politeknik Negeri Banjarmasin

DOI:

https://doi.org/10.1234/bima.v2i2.2274

Keywords:

quality of public service, satisfaction of compensation claims

Abstract

This research was conducted at PT. Jasa Raharja (Persero) South Kalimantan Branch which is located at Jalan A.Yani Km 4.5, No.35, Flower Garden, East Banjarmasin District, Banjarmasin City, South Kalimantan Province 70325 is a company engaged in social insurance owned by (BUMN). This research aims to find out how much influence the quality of public services has on the satisfaction of compensation claims at PT. Jasa Raharja (Persero) South Kalimantan Branch (1) This research method uses a quantitative method with the help of SPSS statistic software version 26. Data collection techniques use questionnaires that are distributed to compensation claims of PT. Jasa Raharja (Persero) South Kalimantan Branch as a sample of 20 people with a sampling technique, namely purposive sampling. While the data analysis technique used is simple linear regression (2) The results showed that there was a positive and significant influence between the quality of public services and the satisfaction of compensation claims(3)This can be seen from the result of the equation Y =30,897+0,672X. The significant level of public service quality is 0,000 less than 0.005 with a value of t count > t table (2,033 > 1.325324). while the determination coefficient of R Square is 0.205 or 20.5% which means that there are 80.5% of other variables that influence the purchase decision.

Downloads

Download data is not yet available.

References

Anwar, M.Y. dan Setiawan , Y. 2016. Pengembangan Sistem Informasi Online Bimbingan Konseling Instumentasi Pemetaan Layanan dan Potensi Quran Siswa SMAN 4 Banjarmasin, Tugas Akhir, Manajemen Informatika Jurusan Admninistrasi Bisnis, Politeknik Negeri Banjarmasin, Banjarmasin.

Arisanti, E.A dan Mariska, M. 2016 Aplikasi Sistem Informasi Pelayanan Pelanggan Berbasis Amdroid Menggunakan Java pada PDAM Kota Banjarmasin, Tugas Akhir, Manajemen Informatika Jurusan Administrasi Bisnis, Politeknik Negeri Banjarmasin, Banjarmasin.

Ariwibowo, W.G. Teguh, 2020. Dasar-dasar Administrasi Bisnis, Jakarta: PT RajaGrafindo

Amstrong. (2018). Kinerja Karyawan.

Handoko, Hani, 2019, Manajemen Bisnis, Yogyakarta: BPEE.

Sugiyono. (2017). Metode Penelitian, Pendekatan Kuantitatif, Kualitatif, dan R&D. Bandung: Alfabeta.

Published

31-10-2023

How to Cite

Aldinor, A., Padli, P., & Yunida, R. (2023). Analysis of Public Service Quality on Compensation Claim Satisfaction at PT Jasa Raharja (Persero) South Kalimantan Branch. Jurnal Bisnis Dan Manajemen, 2(2), 121–124. https://doi.org/10.1234/bima.v2i2.2274