EKAWATI, Ratna; WINARTI, Winda. Meningkatkan Loyalitas Pelanggan Melalui Nilai Pelanggan Dan Customer Relationship Marketing. Jurnal INTEKNA : Informasi Teknik dan Niaga, [S. l.], v. 18, n. 2, p. 92–99, 2018. Disponível em: https://ejurnal.poliban.ac.id/index.php/intekna/article/view/688. Acesso em: 3 jul. 2024.