FEBSRI SUSANTI; DEA EDGINA. Pengaruh Pelayanan Keluhan Pelanggan dan Kepuasan Pelanggan terhadap Loyalitas Pelanggan Melalui ACPI PT. Pos Indonesia (Persero) Cabang Padang. Indonesian Journal of Applied Accounting and Finance, [S. l.], v. 1, n. 1, p. 47–58, 2021. DOI: 10.31961/ijaaf.v1i1.1167. Disponível em: https://ejurnal.poliban.ac.id/index.php/IJAAF/article/view/1167. Acesso em: 2 may. 2024.