Analisis Pemanfaatan e-Goverment sebagai Media Pelayanan Publik di Indonesia

Main Article Content

Dedi Ramadhan Agil Furgaan Ifan Setiawan Ali Ibrahim


The development of E-Government in Indonesia shows a decrease and increase every year. The indices that influence include the Online Service Index, the Telecommunication Infrastructure Index, the Human Capital Index. This paper aims to analyze the application of E-Government in Indonesia. This research uses data from a UN survey through the UN E-Government Knowledgebase. Based on the results of this study, the index of E-Government implementation in Indonesia has decreased and increased 0.4949 in 2012, 0.4487 in 2014, 0.4478 in 2016 and 0.5258 in 2018, which shows that the implementation of E-Government in Indonesia has decreased in the period 2012-2016 and an increase in the 2016-2018 period, which means that the Indonesian government began to improve E-Government in Indonesia.


Download data is not yet available.

Article Details

How to Cite
RAMADHAN, Dedi et al. Analisis Pemanfaatan e-Goverment sebagai Media Pelayanan Publik di Indonesia. POSITIF : Jurnal Sistem dan Teknologi Informasi, [S.l.], v. 5, n. 1, p. 16-21, june 2019. ISSN 2460-9552. Available at: <>. Date accessed: 29 jan. 2020. doi:


Al-Hakim, L. (Ed.). (2006). Global E-Government: Theory, Applications and Benchmarking: Theory, Applications and Benchmarking. IGI Global.

Agusman, A., Cullen, G. S., Gasbarro, D., Monroe, G. S., & Zumwalt, J. K. (2014). Government intervention, bank ownership and risk-taking during the Indonesian financial crisis. Pacific Basin Finance Journal.

Assar, S., & Boughzala, I. (2013, January). E-Government evolution priorities from a Web 2.0 perspective: An exploratory field study. In 2013 46th Hawaii International Conference on System Sciences (pp. 2072-2081). IEEE.

Barokah, S., Nurhadryani, Y., & Nurrahmi, H. (2013, September). E-Government development: Online industrial business license services system in Indonesia. In 2013 International Conference on Advanced Computer Science and Information Systems (ICACSIS) (pp. 77-82). IEEE.

Bhatnagar, S. (2004). E-government: From vision to implementation-A practical guide with case studies (Vol. 21, No. 1). Sage.

Chen, H., Brandt, L., Gregg, V., Traunmüller, R., Dawes, S., Hovy, E., ... & Larson, C. A. (Eds.). (2007). Digital government: E-government research, case studies, and implementation (Vol. 17). Springer Science & Business Media.

Darmaputra, I. G. B. N. E., Wijaya, S. S., & Ayu, M. A. (2017, August). Evaluating the accessibility of provinces'e-government websites in Indonesia. In 2017 5th International Conference on Cyber and IT Service Management (CITSM)(pp. 1-6). IEEE.

Firmansyah, G., Hasibuan, Z. A., & Sucahyo, Y. G. (2014). Indonesia e-Government components: A principal component analysis approach. In 2014 International Conference on Information Technology Systems and Innovation, ICITSI 2014 - Proceedings.

Griffin, D., Trevorrow, P., & Halpin, E. F. (Eds.). (2007). Developments in e-government: A critical analysis (Vol. 13). Ios Press.

Hapsara, M., Imran, A., & Turner, T. (2017). Beyond Organizational Motives of e-Government Adoption: The Case of e-Voting Initiative in Indonesian Villages. In Procedia Computer Science.

Hasan, M. M., Loucopoulos, P., Anagnostopoulos, D., & Nikolaidou, M. (2016). Regulatory requirements compliance in e-Government service development. In 2015 18th International Conference on Computer and Information Technology, ICCIT 2015.

Helingo, M., Purwandari, B., Satria, R., & Solichah, I. (2017). The Use of Analytic Hierarchy Process for Software Development Method Selection: A Perspective of e-Government in Indonesia. Procedia Computer Science, 124, 405-414.

Kurniawan, F., Rakhmawati, N. A., Abadi, A. N., Zuhri, M., & Sugiyanto, W. T. (2017). Indonesia local government information completeness on the web. In Procedia Computer Science.

Mahmoodi, R. K., & Nojedeh, S. H. (2016). Investigating the Effectiveness of E-government Establishment in Government Organizations. Procedia - Social and Behavioral Sciences.

Mendes, M. J., Suomi, R., & Passos, C. (Eds.). (2004). Digital communities in a networked society: E-commerce, e-business and e-government (Vol. 139). Springer Science & Business Media.

Mohajerani, S., Shahrekordi, S. Z., & Azarlo, M. (2015, April). The impact of privacy and security concerns, trust in technology and information quality on trust in e-government and intention to use e-government. In 2015 9th International Conference on e-Commerce in Developing Countries: With focus on e-Business (ECDC) (pp. 1-6). IEEE.

Napitupulu, D., & Sensuse, D. I. (2014). Toward maturity model of e-Government implementation based on success factors. In Proceedings - ICACSIS 2014: 2014 International Conference on Advanced Computer Science and Information Systems.

Napitupulu, D., Sensuse, D. I., & Sucahyo, Y. G. (2017, September). Sosio-technical factors of E-government implementation. In 2017 4th International Conference on Electrical Engineering, Computer Science and Informatics (EECSI) (pp. 1-6). IEEE.

Norris, D. (2008). E-government research: policy and management. Igi Global.

Nunes, S., Martins, J., Branco, F., Goncalves, R., & Au-Yong-Oliveira, M. (2017). An initial approach to e-government acceptance and use: A literature analysis of e-Government acceptance determinants. In Iberian Conference on Information Systems and Technologies, CISTI.

Nurdin, N., Stockdale, R., & Scheepers, H. (2014). The role of social actors in the sustainability of e-government implementation and use: Experience from Indonesian regencies. In Proceedings of the Annual Hawaii International Conference on System Sciences.

Prahono, A., & Elidjen. (2015). Evaluating the Role e-Government on Public Administration Reform: Case of Official City Government Websites in Indonesia. In Procedia Computer Science.

Sedek, K. A., Omar, M. A., & Sulaiman, S. (2014). A hybrid architecture for one-stop e-government portal integration and interoperability. In 2014 8th Malaysian Software Engineering Conference, MySEC 2014.

Susanto, A., & Bahaweres, R. B. (2013). Preliminary research on e-government development overview: An assessment on e-Government capabilities in Indonesia. In 2013 International Conference of Information and Communication Technology, ICoICT 2013.

UN E-Government Knowledgebase. [Online]. Available: [Accessed: 31- Oct- 2018].

Weerakkody, V. (Ed.). (2009). Social and Organizational Developments through Emerging E-Government Applications: New Principles and Concepts: New Principles and Concepts. IGI Global.

Yurniwati, & Rizaldi, A. (2015). Control Environment Analysis at Government Internal Control System: Indonesia Case. Procedia - Social and Behavioral Sciences.

Zhang, H., & Pi, Y. (2014). Analysis of the impact of cloud computing technology to e-government performance evaluation. In Proceedings of the 9th International Conference on Computer Science and Education, ICCCSE 2014.